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Each order you place with us via our shopping basket
system or by writing in any form is a legal one and treated as such.
With your placement you accept the conditions written down here.
Your payment on order should be within 10 days latest
Our prices mentioned on this website always are for
delivery fob Hong Kong only and valid world-wide.
They do not include costs for shipping, insurance,
custom, VAT, as well as any other fees you might have to pay upon
arrival of goods in your country based on local law there.
However shipping cost on items ordered have to be paid to
us additionally and together with payment of items before shipping can
All payments on goods ordered from us have to be
settled in advance. We accept the following payment channels:
All of them you can access via specific payment
buttons on the product pages.
3.01 Bank transfers
can be execute in the following mayor currencies directly in
that way saving you currency exchange fees if one of them is
your standard / local one:
For payments in other currencies, via bank
transfer only, please, ask.
This payment method is absolutely
safe, reliable as well as reasonable fast and compared to other
payment channels offers you the following advantages:
Since compared to them it has
significantly lower transfer costs when paying by bank transfer
we are able to offer you interesting discounts. You can enjoy
prices being 7 to 10% lower than on payments you would execute
for instance via PayPal to us.
This advantage is indicated and
selectable clearly on the product pages of this website.
Is the perhaps the most popular payment service.
It is if the buyer has funds there or uses mayor credit cards
extremely fast since transfers in these cases are in real time.
Therefore when combined with matching courier services such as
DHL, UPS and also others it allows delivery services in shortest
transfer times possible, for instance often, but not always one
week and even less only.
Nevertheless, if funds first from buyer’s side
have to be raised to PayPal via bank transfer or other gate ways
there is no real time transfer possible anymore and therefore
also transmitting speed slows down to some days or even weeks.
PayPal also is very reliable and offers the buyer
high security levels. The buyer is protected well and in case of
problems on deliveries with the seller has fair chances in
reclaiming his payment without any losses.
It also allows buyers the use of mayor credit
cards normally such as MASTERCARD and VISA for execution of
payments. Country-specific credit cards or other payment methods
are not accepted really.
But, as any good thing in life it is not free of
charge meaning also has its price.
PayPal charges the seller with a commission fee
and not only this. If the fund currency the buyer has with
PayPal is different from the currency the seller will charge the
buyer this will result in currency exchange costs PayPal charges
the buyer. Further PayPal forces the seller when withdrawing
funds in any currency from his PayPal account to his bank
account to exchange those to the local currency of the place
where he is registered as PayPal member in this case Hong Kong,
meaning the seller again has to pay to PayPal for currency
As a summary this means especial when compared
with bank transfer there are additional costs for the buyer as
well as for the seller what have to be calculated in the prices
the seller can offer to customers and mainly the buyer pays for.
Summary of these costs in an average might be 7.5%
approximately, but, also can reach up to 10% what is reflected
on our website in offering lower prices to customers ready to
use bank transfer as their payment form.
All our deliveries are
“Door to Door”
based on formula
“Price of Goods + Costs for Shipping and
Insurance = CIF”
and have to be paid in advance.
They will take place only after payment
has been confirmed to us either by our bank or other payment services
used for transaction.
Delivery volume normally is as described on product pages
of this website for each item ordered or as agreed otherwise in written
Exemptions are possible, for instance such as picking up
goods upon arrival at country of destination at forwarders facilities as
well as others, also especial for countries where door to door service
is not possible, but, then need to be agreed from case to case between
customer and us.
Type of forwarding normally is selectable by the customer
in the range of available forwarder services. This ensures high
flexibility in terms of transit time as well as costs, for instance
between shortest-possible transit time by selecting courier service or
lowest possible costs when accepting sea/land with long transit time
Information on shipping costs as well as forwarders
available you can receive from us at any time. Just send us an email
with some basic information on items, quantities you would like to buy
as well as country of destination. You also can place your order first.
We then will inform on these matters instantly.
Maintaining this high degree of flexibility is the main
reason why so far we did not implement an automatic calculation of
shipping costs into our shopping basket system what only would narrow
this advantage for our customers.
Possible forms of forwarding are:
4.01 Courier Services,
such as UPS, DHL or also others.
This form of delivery is suitable for transportation of
all of items we offer. Weight and dimensions in the range given by goods
we offer are unlimited. The regular transit time depending also on
country of destination might be 3 to 5 days, weekends not included.
Exceptions down- or upwards however are possible.
This form of delivery is suitable for
transportation of all of items we offer. Weight and dimensions
in the range given by goods we offer are unlimited.
The regular transit time depending also on
country of destination might be approx. 1 week or above,
weekends not included. Exceptions down- or upwards however are
Depending on country of destination and / or
airline chosen with this form of forwarding there exist
chargeable weight limits of 45 or 100 kg. Weight below these
limits can be shipped this way, too. But always the weight limit
as mentioned above has to be paid.
This form of delivery is suitable for
transportation of all items we offer as long as they do not
exceed the maximum weight limits of 30 / 20 / 10 kg only as well
as maximum length limit 1 / 1.2 m only as they are set up by the
Postal Service in country of destination.
The regular transit time depending also on
country of destination is approx. 1 week or above, weekends not
included. Exceptions down- or upwards however are possible.
Costs for this forwarder service nowadays often
are close to those for courier services and sometimes also above
already, but also can be cheaper significantly depending on case
and country of destination. So it is worth always first to
compare before choosing.
4.04 Surface Mail
This form of delivery meaning sea/land combined
is suitable for transportation of all items we offer as long as
they do not exceed the maximum weight limits of 30 / 20 / 10 kg
only as well as maximum length limit 1 / 1.2 m only set up by
the Postal Service in country of destination.
Service by far is the cheapest and to most of
countries also safe and reliable. But, depending on countries
with transit times up to 8 weeks might take long. It’s a tool
for cost saving.
High air humidity during transit on sea for very
sensitive items might be a certain risk. Also very small parcels
should not go that way.
If item we have delivered is perhaps not what you
have expected, please, contact us by email within 4 days after
having received it latest. We then in co-operation with you will
work out a solution to your satisfaction.
Do not return item to us before such solution is
carried out. Return item only after having received our written
authorization indicating to do so.
Items returned without respecting our
authorization procedure will be sent back to customer on his
Costs of return are on account of customer and
must be pre-paid by him before return takes place.
Returns have to be in original, new-like
condition, untouched and undamaged complete with all accessories
and documents contained in original delivery by us and in
If a returned item is not defective and has been
tampered with, misused, modified or damaged, it will not be
refunded, but returned to Customer on his account.
Refund will only be granted and executed after
return has reached us here in Hong Kong and after having passed
our return inspection positive.
Shipping, Handling and Insurance as well as
custom and VAT as they have been paid on original delivery by us
are not refundable and will be deducted in our favor.
Refund will be executed towards original payee /
card holder only. No exceptions are possible in this regard.
Items which on order of customer are manufactured
extra, modified or tailor-made on his request for him only are
Items arriving defective with the customer due to
mishandling on shipping are not an issue of this return policy
as described above. But, defective item in such case will be
reported to forwarder for insurance claim. Please contact us,
take and make available whenever possible photographs showing
the damage and do not throw away the packaging before
authorities of shipping / insurance company have been with you
for recording of damage report. If you want to repair by
yourself for small damages, we can send factory parts for faster
Please, also note that so-called “Cosmetic
Issues” are not covered by this return policy.
Each of your purchases is under manufacturer's
full warranty under the conditions that goods you might claim
for warranty services will be send to us. It is valid for use of
equipment under normal operating conditions only, wearing- as
well as consumption parts excluded fully, but subject of special
If the supply within the warranty period shows
defects, please, contact us immediately. In case your claim is
justified depending on manufacturer's decision we will either
repair or replace by an article of same functionality normally
within a period of 30 days, under the condition that goods you
claim reach us within 30 days after your original claim is with
us, the original invoice attached.
Because, this some times also might be a question
of availability on stock even periods above 30 days till goods
are replaced could occur.
This warranty is void in case the defects are not
caused by the manufacturer, but, others such as misuse,
accident, improper use, ignoring the operating instructions,
defects caused by transportation, and so on, repairs performed
by persons not entitled, in case of modifications or any other
changes made on the unit. It also doesn't include traces of use
as well as accessories damaged.
For return the unit must be prepared and packed
well and insured in the full value of purchasing price.
All Personal Information of customer provided to us via this
website and / or in any other way strictly will be used for communication
between customer and us, order processing and delivery purposes only.
It never will be shared / sold / exchanged with or to any
third party or company for whatever reason, with the following exceptions:
Internal staff, as well as third parties, such as
forwarders, custom, tax authorities and similar on both sides involved in
process of delivery will have access to customer's delivery address, contact
number and the shipping documents such as packing list and invoice related
to case, but nothing else and for use as well as communication on this
specific delivery only.
Where perhaps we would like to use such information for our
own purposes others as the described above in each single case we first have
to ask approval and written authorization from customer's side and
utilization only can take place after such one is given to us.
Please, don't hesitate to contact us for any other question what might occur additionally.
For details, please click here.
The above offer regarding design, texts, graphics, photographs, colors and so on is protected by ©Copyright. Use in any form, also in parts only by third parties not having our approval in written form is prohibited and might be reason for legal action from our side.